Smith Optics

KEN TRAVIS

3:54PM (32 minutes ago)

to Suncloud

Nick, I am sorry to hear that you do not honor your product or the word of your sales people. The only reason I purchased your product was the warranty that your sales person promised.

I have kids and pets, hence the needed warranty. He Assured me the warranty was Rock Solid and even covered loss of product. I intend to contact the Better Business Bureau and the Consumer Protection Association to report your company practices.

I will also comment on your website your failure to stand behind your product and the practice of fraud used in your sales. Kenneth D Travis

I spent an obscene amount of money on Smith squead mag goggle , specifically , and only, for the low light lens and it went hazy between the lenses in under 2 hours, rendering it useless, and Smiths warranty process sucks. If and when I ever receive a replacement, it will NOT have a warranty of its own.

Obviously their Quality Control is deficient, and if the replacement fails I am left with a 240$ useless goggle. I've lived at Tahoe for 38 years, and have skied over 100 days a year during that time, and a quality low light lens is absolutely vital here. For the price, the only response I want to hear from smith is "We are so sorry you had this experience and will send out a replacement immediately.

We know how important good vision is for your SAFETY and ENJOYMENT while skiing. You trusted us with 240$ of your hard earned money and we won't let you down." I will NEVER purchase another Smith product and will black out the logo on my Smith sunglasses.

HCan u just send my broken ones back and I'll just glue them, because this has been rediculous and from now on I'll just start wearing Costa del Mars, I hate to say that but I truely got screwed out of over 300$ if u include the 50$ bill I sent in with my drakes, but it is what it is and if not made right like really soon then I am done with smith, please don't let that happen because all I have ever worn is smith and I have always had the best customer service except for this last time, so what do I do? I swear with all my heart I sent in the drakes with the tortise frames and the green 580g lenses and 50$ to get them sent back next day air, but like I said I never heard anything and now that I'm back from Alaska for a week I want to take care of this, because I know in my heart that I sent them too smith optics witha 50$ inside, like I said the 50$ sucks but I truely really care about my glasses that I bucked hay for an entire week to buy those!

Hardest work I've ever done and I bought those drakes with the money I made!

So I am just hurt and bummed out and don't know what else to say except I wish u would just do the right thing and ship me a new pair.On Tuesday, August 11, 2020, Matt Jensen &;;;;;;;;;amp;lt;;;;;sageflyrod6921@***.com> wrote:
I'm sorry they were chromopop lenses not 580g that's costas, the glasses I sent in to u guys were the drakes in the matte tortise with the green mirror and I'm leaving to guide in Alaska next week, I love the silvers and big rainbows, and I have always worn smiths, I know I bought and wore out 3 pairs of the Chiefs with the chromopop and the Amber lenses I loved the Chiefs ff I really fell in love with the style of the drakes and they fit me like no other so I spent 230$ or so for those and I had only had them for two weeks and they broke on a trip down the gunnison River and all I did was put them on my hat, I sent you guys my glasses along with 50$ to pay for the broken arm even though I know they were defective, you guys have always treated me well and being a guide in Colorado and Alaska I push ur product to every client and I can't even count how many pairs of smiths I've sold, especially in Alaska, guys want whatever us guides are using because they figure it must be good,,but I never ever thought I would say this but if my glasses are not found and returned I am gonna buy a new pair of costas, sorry that's why my last message said these drakes had the 580g green lenses, those are the ones I'm gonna get if you guys fail for the first time to take care of me, I've been pushing ur product and have always been proud to do so because I truely thought u guys had the best customer loyalty and best return time, well it's been over 4 months and I'm so irritated I just wish someone at smith would realize that ur screwing over a very important guide who sells lots of glasses all over western Colorado and especially in anchorage Alaska which is where I'll be next Tuesday and I swear if my glasses are not found or. The 50$ bill I sent in just to show u guys some love because that's what I've always done, most the time when I'd break my Chiefs u would just ship me a brand new pair thx, here is my address Matt Jensen 492 31 1/4 rd grand junction, CO 81504