I recently sent in for repair a Smith Turbo Goggle that I had purchased quite some time ago. I'm guessing that, at the time of my purchase, I opted to overpay for Smith, as I expected a quality product and a "Lifetime Warranty." Unfortunately, I was wrong on both accounts. The problem was that the foam had deteriorated along the top and bottom sides. Please note that the foam that deteriorated is NOT the foam that contacts one's face - it is the foam that allows air flow and ventilation for the fan, to prevent fogging. I expected that when I purchase a "top of the line" product with a "LIFETIME WARRANTY," the manufacturer would actually honor that warranty and repair or replace the defective product. WRONG!!
Apparently, as defined by Smith, LIFETIME is restricted to whatever Smith feels is convenient, and for whatever reason.
Their warranty statement reads:
"...We built our reputation on quality, performance product and we stand behind it. If you experience a manufacturing defect in materials or workmanship Smith Optics warrants your sunglasses, goggles and helmets for the lifetime of the product, and we will repair or replace the product at no charge."
"...This warranty program lasts for the lifetime of your Smith product. This warranty program covers all parts of your Smith product and applies to all types of manufacturing defects or failure..."
First I was told that "...the foam is expected to rot, and is not considered to be a manufacturers' defect." I was given lots of excuses about "...putting them away wet, etc." I NEVER put them away wet, but moreover, if you manufacturer sports equipment that is expected to normally get wet, it SHOULD be able to tolerate the wet without rotting! Snow is wet. If they spent a bit more time outdoors, rather than finding legal loopholes to squirm out of their "Lifetime Warranty," they might have realized that.
The "Lifetime Warranty" ploy probably attracts more customers, but the truth is, their "Lifetime Warranty" is perfect if you expect to live for three weeks.
Craftsman tools truly offers a "Lifetime Warranty." Smith Optics could learn a thing or two about both honesty and quality from Craftsman.
Review about: Smith Optics Sunglasses.